Reference

What You Agree To When You Use oyo999

These Terms & Conditions set out the rules that apply when you open an account, deposit via DANA, OVO, or GoPay, and access any part of the oyo999 platform.

Applies to all account activityCovers DANA, OVO, GoPay transactionsEligibility subject to local lawUpdated terms take effect on publicationContact support with any questions
oyo999 What You Agree To When You Use oyo999
HOW WE HANDLE THIS

Account Security and Policy Transparency

We keep our terms practical and our account security consistent. Here is what you should know about how we manage the four areas that matter most: your data, your account access, how long we retain records, and who to contact if something needs to change.

Data Handling We collect only what is needed to run your account — name, contact details, and wallet identifiers like your DANA or OVO number. We do not sell this data to third parties.
Account Security Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account and review recent activity.
Record Retention We retain transaction records — including GoPay and DANA deposit history — for as long as required by applicable regulations. You can request a summary of your account history via email support.
Requesting Changes To update personal details, close your account, or request a data review, contact us through live chat or email. We action verified requests within the timeframe our policy requires.
TERMS CONTACT

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe a rule has been applied incorrectly to your account, get in touch with us directly. Our support team handles terms-related queries alongside account and wallet questions, so you can raise everything in one place. Response times vary by channel; live chat is generally the fastest path for urgent account matters.

Team online

Live Chat

Open the chat widget from any page on oyo999 to reach our support team directly. Use this for urgent account or terms-related questions that need a quick response.

Email Support

Send a detailed message to our support email for non-urgent terms queries, account review requests, or written confirmation of a policy ruling on your account.

Help Centre

Our Help Centre has a dedicated section for terms and account rules. Search your question there first — many common terms points are answered without needing to contact us.

Common Questions About Our Terms

These are the terms questions we hear most often. If your question is not covered here, reach out via live chat or email and we will point you to the relevant section of our full policy.

Yes. All wallet transactions — DANA deposits, OVO transfers, and GoPay payments — fall under the same transaction rules. The wallet type does not change your obligations or our verification process.

We update this page when terms change; we do not send individual notifications for every revision. Checking this page periodically is your responsibility. Continued account use means you accept the current version.

Depending on the breach, we may suspend or close your account, reverse transactions under review, or restrict withdrawal access while we investigate. You will be informed of the action and the reason.

Email our support team with your registered account details and the date range you need. We will compile your DANA, OVO, or GoPay transaction records and send them to your registered email address.

Access depends on local law and the regulations applicable in your specific region. Players in Bandung and other areas should confirm that this type of account activity is permitted before registering.

Contact us via live chat or email with your registered account details. We will verify your identity, action the closure, and confirm the data retention period that applies to your records under our policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.